Refunds & Returns Policy

Last updated: 16/4/25

At Coffee Cup Oracle, every order is prepared with care, intention, and deep commitment to your experience. Our goal is to offer meaningful insight and products — whether it's clarity, comfort, or emotional shifts — in alignment with what the universe wants to reveal.

🔒 Important Conditions

• You must complete and submit your intake form (on the thank you page or via email) where applicable. If a form is not submitted when you order is at the top of the queue, we will perform a generalized reading or ritual.
• If we do not receive this form, your order cannot begin — and the guarantee becomes void.
• Refund requests are valid only if submitted on the 60th day after your purchase. Early or late refund requests will not be accepted.
• Once an order is placed we have a 1 hour window for order changes. Once the form is submitted, the order is final and cannot be changed or refunded, as it is sent to the queue.

✨ A Note on Our Services

Please remember: our services are intuitive and symbolic in nature, not fixed or guaranteed outcomes.

Our practitioners align with your energy and deliver what they receive with honesty and integrity. That message may bring comfort, truth, or even challenge — and while it might not always be what you want to hear, it's often what your spirit needs to hear.

💳 Refunds

Please note that we provide personalised spiritual services and digital products, not physical goods. For that reason, all completed orders are non-refundable.

Please Note: Any digital products, delivered as PDFs, are strictly non-refundable once sent to the customer.

Where a refund is approved, the refund amount will be the order total minus a 4% payment processing fee, which is non-recoverable.

💖 Our Satisfaction Guarantee

We truly care about your satisfaction and want every order you receive from us to feel meaningful, valuable, and worthwhile. That's why we offer a 100% satisfaction guarantee. If you are not completely satisfied, we will continue working with you until you are — offering clarification, deeper insights, or follow-up guidance as needed. Our goal is to ensure that every experience leaves you feeling supported, enlightened, and empowered.

If for any reason you are not completely satisfied with your order, please email us at support@thecoffeecuporacle.com and we will personally review your case and do everything we can to make it right.

Thank you for understanding and for allowing us to guide you on your journey.

With love and light,
Coffee Cup Oracle