Refunds & Satisfaction Policy

Your very first order with The Coffee Cup Oracle — the reading or ritual that began your journey with us — is eligible for a refund under the 60-day guarantee above.

Any custom packages, follow-up readings, bespoke rituals, or additional spiritual work purchased after your first order are final sale and not eligible for a refund. These are personalised, one-of-one pieces of work prepared specifically for you — once the work has begun, it can't be undone or resold, so we're not able to offer refunds on it. This is true even if it's purchased in the same order as other items, or as an add-on later.

Our work is intuitive and symbolic, not a guarantee of specific real-world outcomes. Our practitioners read the energy honestly and pass on what they receive — sometimes that's comforting, sometimes it's challenging, but it's always given with integrity.

Where timing or outcomes are mentioned, they describe the energy available, not a promise of what another person will do or when they'll do it. Free will, timing, and circumstances outside the reading all still play a part. Because of this, a refund won't be issued solely on the basis that a predicted timeline or outcome didn't happen the way you hoped.

• Intake forms: Where one is required, please complete it on the thank-you page or by email. If it isn't submitted by the time your order reaches the front of the queue, we'll proceed with a generalised reading or ritual instead.
• Order changes: You have a 1-hour window after placing your order to request changes. Once your intake form is submitted, the order is locked in and sent to the queue — at that point it can't be changed.
• Digital products: PDFs and other digital deliverables are non-refundable once they've been sent.
• Processing fee: Where a refund is approved, the amount refunded is the order total minus a 4% payment processing fee, which we're unable to recover from our payment provider.